Refund policy

Return & Refund Policy

At Manveen Jewels, every piece of jewellery is handcrafted with care. Due to the handmade nature of our products, we generally do not accept returns or offer refunds.

Returns & Refunds

We do not accept returns for reasons such as change of mind, personal preference, incorrect order placed by the customer, or size/color expectations.
Refunds are not available once an order has been delivered successfully.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To process your request, you must provide:

An unboxing video recorded from the moment the sealed package is opened.
Clear photos of the product showing the issue.
Your order number.

Requests without a complete unboxing video will not be accepted.

Replacement

After verification, if the claim is found to be genuine, we will provide a replacement for the damaged or incorrect product. Refunds will only be considered if a replacement is not possible.

Non-Eligible Cases

Claims will not be accepted for:

Normal wear and tear.
Damage caused after delivery.
Improper handling or misuse.
Minor variations in color or design due to the handcrafted nature of the product.